This year, one of my purchases from Amazon was a BOSE Sound Link Color Bluetooth Speaker II in a soft black. When I received it I was excited because the speaker was about as big as a large mug and would not take up a lot of space, yet music would flow clearly throughout my house. I carefully opened the box and tried to connect the Speaker to my phone. The cable for the speaker did not fit my phone.
After pondering why the cable did not fit, I contacted the technical help at Amazon and told the young man, with a deep accent hard and hard to understand, my problem.
"I cannot connect my BOSE speaker to my phone."
"All you have to do is take the wire in the box and connect it to your phone...one side in the speaker and the other in the phone." I had to ask him three times to repeat his instructions because I could not grasp what he was saying. When I figured out what he had said, I replied with:
"That's the problem, the wire does not fit."
"Let's get back to the Internet and we will be on the same page," is what I thought he said.
"You want me to get on the Amazon page?"
"Yes, put b oh oh N zero 73MUQ in the search bar"
I did as he told me.
"It tells me it does not recognize the number."
"Hummm, put the number in again, maybe you put it in wrong."
I repeated the number and asked, "Are those zeros or ohs."
"Zeros."
"Okay, a picture of a cable came up."
"That is the cable you need and I send you the cable."
"Will there be a charge?"
"No, it will replace the cable you have."
"This cable has a round tip....I don't think it will fit my phone or the speaker."
"That cable should fit."
"I don't understand how?" After spending about forty-five minutes, I said, " You know what, I do not want to fool with this any longer. I am going to return the speaker."
I had the impression he was delighted that he did not have to figure out my problem. He told me he would refund the money as soon as Amazon received the item. He told me how to print the return label.
And then he asked, "How old are you?"
"Eighty."
"Oh that's why...."
"Do you think I am having problems because of my age?"
"Oh no, and I think it's great that you use a computer and you have a smart phone."
What could I say but "Well, thank you."
Even though I believed he had just given me a reverse compliment!
An eighty year old woman with no knowledge of new fangled electronics and a non-English speaker with a thick accent, could be on the phone forever trying to solve a problem. There was a lot of repeating on both ends!
After we hung up I texted my granddaughter and told her my dilemma and instantly she knew that the speaker I had purchased was not a wireless speaker and if I had purchased a wireless speaker I would not have had any problem. I admire those young brains!